General terms

Eligibility

Services are available to legal entities and individuals with capacity to enter contracts. Clients must represent that they have authority to provide necessary data and instructions to AILabWerk and that such activity complies with applicable law.

Users and client representatives must be at least 18 years old or otherwise have legal capacity in their jurisdiction to enter into commercial agreements.

Clients must use services lawfully and not for purposes that violate applicable export controls, privacy laws, or other legal restrictions. Use that facilitates unlawful activity is prohibited.

Provision of services may be subject to export controls and local restrictions. AILabWerk provides services from Switzerland and may decline or limit engagements if legal or regulatory requirements cannot be met in the client’s jurisdiction.

Accounts and access

Where account credentials are provided, clients must keep access information secure and accept responsibility for activity under their accounts. Account holders must provide accurate and current information.

Clients must ensure that all information, data, and instructions provided to AILabWerk are accurate and complete to the best of their knowledge. Inaccurate or misleading data may affect service outcomes.

Clients should implement appropriate security measures on their side. AILabWerk applies standard technical and organizational measures to protect systems and data, but clients are responsible for their own network security and endpoint protection.

Accounts, credentials, and subscriptions are personal to the client and may not be transferred, sublicensed, or shared without prior written consent from AILabWerk.

If account compromise or unauthorized access is suspected, notify AILabWerk immediately via AILabWerk.pro/contact or by phone at +41763513038 to enable prompt contribute and mitigation.

AILabWerk may suspend access to services for security reasons, suspected breach, or non-payment. During suspension, obligations to pay for accrued services remain in effect.

Services provided

AILabWerk offers structured assessments, custom AI solution design, pilot and production deployments, systems integration, staff training, and ongoing maintenance. Deliverables and timelines are set out in the project proposal or statement of work specific to each engagement.

Project scope, timelines, and deliverables may be adjusted by mutual agreement through written amendments or change orders. AILabWerk may update standard services and documentation; such updates do not affect existing signed statements of work unless agreed.

AILabWerk strives to maintain service availability, but outages or maintenance may occur. We take reasonable measures to minimize disruption and will inform clients of planned maintenance when feasible.

Client obligations and rules

Clients must adhere to operational and legal rules when using services. Key obligations include the following:

• Provide accurate project requirements, data, and access necessary for delivery.
• Comply with applicable privacy and data protection obligations when supplying personal data.
• Not attempt to reverse engineer or circumvent service protections, controls, or licensing.
• Not use services to create, distribute, or facilitate illegal content or activities.
• Ensure proper licensing for third-party data, software, and content uploaded to our systems.
• Cooperate with AILabWerk for testing, validation, and acceptance activities during project phases.
• Notify AILabWerk promptly about any security incidents or material changes affecting the engagement.

User content

Clients may submit data, documents, models, and other materials (‘User Content’) necessary for service delivery. Ownership and use of that content are governed below.

Clients retain ownership of their pre-existing data and proprietary materials provided to AILabWerk, subject to any rights granted to AILabWerk in these Terms.

By providing User Content, the client grants AILabWerk a non-exclusive, worldwide, and limited license to process, reproduce, and store that content solely to perform the agreed services and to improve internal tools in an aggregated and anonymized form.

Clients are responsible for the legality, accuracy, and rights to share User Content. AILabWerk may refuse or remove content that violates law or these Terms.

Requests to remove User Content should be submitted via AILabWerk.pro/contact. Removal will be carried out consistent with contractual obligations, project dependencies, and applicable law.

Intellectual property

AILabWerk owns intellectual property in methodologies, software, tools, models, and documentation developed prior to or independently of a client engagement. Deliverables created under a statement of work may be subject to specific licensing arrangements agreed in writing.

• Clients must not copy, modify, or distribute AILabWerk proprietary materials beyond the scope of the license granted.
• Reverse engineering, decompilation, or attempts to extract underlying models or algorithms from delivered solutions are prohibited.
• Client ownership of their data is respected; AILabWerk will not claim ownership of client-supplied datasets beyond necessary processing rights.

Paid services and fees

Fees for professional services, software licenses, and subscriptions are specified in proposals, invoices, or subscription agreements. Payment terms apply as set out in the relevant document.

Quoted pricing is based on scope, resources, and assumptions at the time of proposal. Additional work outside the agreed scope may incur extra charges and will be agreed in writing.

Payments are due according to the invoice terms. Late payments may attract interest or suspension of services. Accepted payment methods will be stated in invoices or the agreement.

Subscription services continue for the subscribed term and renew as described in the subscription agreement. Cancellation requirements and notice periods will be stated in the subscription terms.

Refunds are handled on a case-by-case basis in accordance with contract terms and applicable law. Where statutory refund rights apply, they will be respected.

Either party may terminate a statement of work as set out in the agreement. Cancellation fees may apply where work has been performed or costs incurred prior to termination.

Clients are responsible for applicable taxes, duties, or charges arising from payments unless AILabWerk is required to collect them. Invoices will indicate VAT or similar taxes where applicable.

AILabWerk may adjust pricing for new engagements; existing agreements will be subject to their stated pricing terms unless amended by mutual agreement.

Non-payment may result in suspension, collection actions, or termination. AILabWerk will attempt to work with the client to resolve payment issues before taking adverse action.

Disclaimer

Services are provided based on professional expertise and available information. Outcomes depend on client data quality, infrastructure, and cooperation. To the extent permitted by law, AILabWerk does not make representations about specific business outcomes or business impacts from the use of its services.

Limitation of liability

To the maximum extent permitted by applicable law, AILabWerk’s liability for direct damages arising from services is limited to an amount equal to fees actually paid by the client to AILabWerk under the relevant statement of work in the 12 months preceding the claim. AILabWerk is not liable for indirect, consequential, or punitive damages.

Third-party services and software

AILabWerk may use third-party software, cloud providers, or data sources to deliver services. Use of such third-party components is subject to the third party’s terms and AILabWerk disclaims responsibility for their performance beyond integration obligations specified in the project documents.

Termination

Either party may terminate agreements for material breach if the breach is not cured within a specified period after written notice, or as otherwise provided in the statement of work. Termination for convenience may be subject to fees as agreed.

On termination, access to services will cease, outstanding fees become due, and each party returns or securely deletes confidential information of the other in accordance with the agreement.

Privacy and data protection

Processing of personal data is governed by AILabWerk’s Privacy Policy available at AILabWerk.pro/privacy. Clients are responsible for lawful instructions and appropriate consents where required for processing personal data.

Communications

By engaging AILabWerk, clients consent to receive electronic communications related to service delivery, billing, and operational notices. Clients should maintain current contact details for reliable communication.

Changes to terms

AILabWerk may amend these Terms. Material changes will be communicated to existing clients with reasonable notice; non-material updates may be posted online. Continued use after changes indicates acceptance.

Governing law

These Terms are governed by the substantive laws of Switzerland. Disputes will be subject to the exclusive jurisdiction of the courts located in the Canton of Fribourg, unless otherwise agreed.

Dispute Resolution and Governing Law for AILabWerk

Parties will first seek to resolve disputes in good faith through direct negotiation. If unresolved within a reasonable period, disputes may be referred to competent courts as set out above.